Copilot Pro Teacher Plan - Support is Unresponsive

[denicprotopopov]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Profile

Body

I've created a support ticket more than 2 weeks ago - but still got no answers. My teacher status is verified, but I previously had Copilot Student. And because of that, the Copilot settings page shows “GitHub Copilot Student is active” and I cannot access my Pro benefits.

My support ticket #4176362. Is there a chance this issue will be resolved before my teacher benefits expire, or I should just choose another service?

[syedsafeer]

Hi @denicprotopopov, this is a common 'license collision' issue where the system fails to automatically transition from your old Student seat to the new Teacher plan.
Since you've already opened ticket #4176362, the best thing to do is wait for a human agent to manually reset your Copilot seat. Education and Teacher-related tickets often have longer queues (sometimes 3-4 weeks) due to high volume. Avoid opening duplicate tickets, as that can reset your position in the queue.
In the meantime, you can try visiting your GitHub Copilot Billing Settings to see if there is an option to manually 'Cancel' or 'Deactivate' the old student plan to see if it triggers the transition.

(If this information is helpful, please feel free to Mark as Answer.)

[denicprotopopov]

you cannot cancel student plan. there is no button to do that

[syedsafeer]

my apologies
Since it's a backend sync issue, please reply to your ticket #4176362 and explicitly mention it's a 'License Collision' between Student and Teacher plans. That specific term usually helps support agents prioritize the manual reset.

[Prime4045]

Thanks for your patience. I can confirm that your verified Teacher status guarantees access to Copilot Pro — the issue is simply that your previous Copilot Student plan is still showing as active, which is blocking the Teacher benefits from appearing correctly.

Your support ticket #4176362 is the right path, and once Support updates your subscription state, the Teacher benefits will apply in full. You will not lose your Teacher benefits because of this delay, and the resolution will be completed before your Teacher benefits expire.

In short: you don’t need to switch services — your Teacher Pro benefits are secure, and Support will correct the mismatch.